Troubleshooting

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The system information about Elcomsoft Phone Viewer work is logged into EVP.log file, which is located at:

oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Viewer\EPV.log

oOS X: ~/Users/<username>/Library/Application Support/Elcomsoft/Elcomsoft Phone Viewer/EPV.log

If you are experiencing any problems with Elcomsoft Phone Viewer, please create the ticket in our online support system (see Contacting us for details), providing us with the log file mentioned above.

The amount of information that is written to the EPV.log file is defined by the level of logging. The higher the level, the more detailed information is written to the log file, but it may affect the program and overall system performance. By default, a medium level of logging is set. To change the level of logging (if requested), please do the following:

1.Open the Settings.ini file that is created when you start the program for the first time. The file is located:

oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Viewer\Settings.ini

oOS X: ~/Users/<username>/Library/Application Support/Elcomsoft/Elcomsoft Phone Viewer/Settings.ini

2.Define the necessary level of logging in the Level parameter. The following levels of logging are available:

0 - No logging is performed
1 - The information about fatal errors only is written in the log
2 - The information about program errors is written in the log as well
3 - The information about the program malfunctioning at the warning level is logged
4 - The program system messages at the information level are logged
5 - The level of logging that is necessary for debugging
6 - The Trace level of logging
7 - All information about the program work is logged. This level is the most informative, so please set logging to this level when reproducing the problem with EPV application

new_settings

3. Close the file and restart EPV to apply changes.


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