Troubleshooting

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Logging

The system information about Elcomsoft Phone Breaker work is logged in the EPB log file.

The log is placed in the following locations by default:

oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\EPB_<version and revision number>.log

oOS X:  ~/Users/<username>/Library/Application Support/Elcomsoft Phone Password Breaker/EPB_<version and revision number>.log

NOTE: The folder with a log file is a hidden on OS X, so press Shift + Command + G (or Shift + Win + G) and enter the path to the folder to open it.

The information about the work of the EPB password recovery process is logged in the  RecoveryProcess log file.

The log is placed in the following location by default:

oWindows: %AppData%\Elcomsoft\Elcomsoft Phone Password Breaker\RecoveryProcess.log

If you are experiencing any problems with Elcomsoft Phone Breaker, please send us the log files at http://support.elcomsoft.com/

Depending on selections in EPB Settings (General settings), the log from the previous session of work can be saved to the EPB_<version and revision number>.bak file after the application is restarted. In this case, please attach both the log and the *.bak file when reporting an issue with program work.

The amount of information that is written to the log is defined by the level of logging set in the EPB Settings on the General page.

 

Issues with an older version of EPB

If you have been using the latest version of Elcomsoft Phone Breaker, but then decided to switch back to an older version, you will be displayed the following message "The EPB version installed on your computer is outdated. Please get the latest version". This happens because older versions of EPB do not support the newer version of the Credentials.db file.

To continue working with EPB, either get the latest version, or delete the Credentials.db file from the following location:

oWindows: %AppData%\Roaming\Elcomsoft\Elcomsoft Phone Password Breaker\Credentials

 

Issues with downloading iCloud Keychain data

Sometimes when downloading iCloud Keychain data, you might face one of the following issues on the Apple side:

oData cannot be downloaded due to iCloud Keychain synchronization issues

oYou are offered to download iCloud Keychain data using a trusted device which iCloud Keychain was not synchronized with.

To fix these issues, log out of iCloud Keychain on your device, log in again, and then reboot your device to synchronize it with iCloud Keychain.


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