Customer Satisfaction Survey

We are sincerely happy that you are visiting our website. It is a great pleasure to work for you and all we want is to meet your needs, which is why we have prepared this questionnaire for you.

This survey aims primarily at obtaining statistically useful information about our services. What we are doing is requesting small feedback from you regarding our website and support.

We will highly appreciate your participation in our survey and are happy to offer 30% discount on all our software if you spare some time to fill in the questionnaire.

Thanks for your time and consideration. Yours sincerely, ElcomSoft team.

Please, write in English only. Required fields marked with * sign.

How often do you request our technical support?
 Often
 Sometimes
 Rarely
 Never
 
Overall, how satisfied are you with the quality of services provided by our support team?
 Very Satisfied
 Satisfied
 Undecided
 Dissatisfied
 Very Dissatisfied
 Not Applicable
 
How satisfied are you with the length of time it takes to receive requested help from us?
 Very Satisfied
 Somewhat Satisfied
 Undecided
 Somewhat Dissatisfied
 Very Dissatisfied
 
Are you satisfied with the speed of loading web pages on our website?
 Very Satisfied
 Satisfied
 Undecided
 Dissatisfied
 Very Dissatisfied
 Not Applicable
 
How satisfied are you with the ease of contacting the person you needed?
 Very Satisfied
 Somewhat Satisfied
 Undecided
 Somewhat Dissatisfied
 Very Dissatisfied
 
How satisfied are you with the clarity of information or advice provided?
 Very Satisfied
 Quite satisfied
 Undecided
 Dissatisfied
 
How satisfied are you with the relevant knowledge of the staff you dealt directly with?
 Poor
 Fair
 Average
 Good
 Excellent
 
Would you like to receive out tech support by telephone or Skype?
 Yes, it's absolutely necessary
 Yes, that would be great
 Not necessarily
 No, it is needless
 
Would you appreciate the opportunity of receiving technical support round-the-clock 7 days a week?
 Yes, sometimes tech support is needed at night
 Undecided
 No, it's possible to manage everything during the working day
 
Is it necessary to have search on our website?
 Yes, it's indispensable
 Yes, it will definitely ease the process of working
 No, I'm satisfied with the actual form
 No, website is organized properly
 
If we organize password cracking service would you be willing to use it?
 If yes, please specify on which terms
 If no, please specify why
 
Please rate ElcomSoft customer service overall.
 Poor
 Fair
 Average
 Good
 Excellent
 
Please use the space below for any further comments to your responses, or any suggestions on how we could improve our services.